How long will it take for my order to arrive?

We aim to ship our cases out within 2 - 5 working days from the date after a customer has placed an order. 


What courier is used for the shipment?

We ship all of our cases using Royal Mail 1st class domestic service (1-2 working days) or standard international service (7-14 working days). Suitcases are shipped via an alternative tracked service, please contact us for a more updated timeframe as this varies based upon specific location.



Which payment methods does NIÉVUS accept?

We accept all major debit and credit cards and PayPal as a form of payment.



Is my case eligible for return?

All of our cases can be returned to us, within 14 days of the purchase date. The cases must be returned to us in the condition it was sent. For more information regarding returning your item email us directly at

(Please note, personalised cases are not eligible for return due to the customisation)